Politique d’expédition
Welcome to TrekTech.
This Shipping Policy explains how and when your orders are processed, shipped, and delivered.
Order Processing Time:
All orders are processed within 5–7 business days. Orders are not processed or shipped on weekends or public holidays. In cases of high order volume, processing may take an additional 1–2 days.
Shipping Rates:
Shipping charges for your order will be calculated and displayed during checkout.
Delivery Time:
Estimated delivery times depend on your location.
Local orders within the country typically take 5–7 business days.
International orders take approximately 15–20 business days, although customs delays may apply. Delivery times are estimated and not guaranteed.
Order Tracking:
Once your order ships, you will receive an email that includes your tracking number, courier details, and a link to track your package. Please allow 24–48 hours for tracking information to update.
International Shipping:
We ship to selected countries. Customs, duties, and taxes may apply, and these charges are the customer’s responsibility. Delivery may also be delayed due to customs processing.
Incorrect Address or Failed Delivery:
If a package is returned due to an incorrect address, an unclaimed package, or a failed delivery attempt, re-shipping fees may apply. Please ensure that your delivery information is accurate.
Delays:
Shipping may be delayed due to weather conditions, customs checks, courier issues, or high order volume. We appreciate your patience if such delays occur.
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us at info@trektech961.com Include your order number and photos of the damage (if applicable). We will assist with replacements or filing a claim with the courier.
Contact Us:
For any shipping-related questions, you can reach us at info@trektech961.com
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